Everything “Swell” and “A-O.K!” In Second Life.
According to an announcement in the LL Blob, Linden Labs will be shutting down the 24/7 Live Help feature. “[W]ith the next viewer release we will be removing the Help Request IM feature that currently lives under the Help Menu.” said Robin Linden, Vice President of Community and Support. “Although this step may seem to be removing support, what we are actually doing is shifting our resources into a more efficient configuration to increase the level of help that is available to SL Residents. You will still be able to ask questions directly through email and on the phone, and of course the Knowledge Base is always available (and we’re adding new articles daily). Volunteers who have been helping you in Help Request will now be available on Public Help island, and you can get direct help there.”
What we don’t know yet is if Public Help island will be a lag-fest or lag-free.
